The Culture of Customer Service Excellence

Capilano College

WorldHost Fundamentals

Cypress Mountain

YouthWest Program - Fundamentals Program

Kidzsmart

Values - Based Communication

"Exhibited all aspects of the training very well and kept it lively, entertaining and informative. Excellent integration and brought us all together."

Canada Gateway

Canadian Workplace Essentials and Canadian Construction Essentials

Designed and facilitated programs to prepare applicants for the Canadian Job market. Experience working in India, Pakistan and China.

United States Consulate - Vancouver

Understanding Teams and Group Dynamics

Customer Service Excellence

Cross Cultural Communications
"Very imformative! Thank you!" 

Park Royal Shopping Center

Tourism BC SuperHost© program - "Fundamentals"

"SuperHost© is a great effective learning tool! We should all have it!"

GTHiring Solutions

"Turning Point" A two day intensive workshop exploring the challenges and solutions to finding employment in todays competitive workplace.

"This was a very resourceful workshop and I was able to see my job search in a positive manner. Plus David was cool!"

Colliers International

Team Leader Development Program.

Modules included, Qualities of a High Performance Team, Goal Setting, Communication Skills, Conflict Resolution, Personal Leadership and Effective Meetings.
Strategic collaboration with Jay Lundy of the Horizon Group.

Shane Global Village Vancouver

Workshops explored High Performance Teams and Conflict Resolution in the workplace.

"Clearly, concisely and with much good sense and humour, Mr. Taylor offered useful and practical ways of dealing with a variety of conflict areas. We are looking forward to more seminars by this engaging and experienced speaker." - Kathleen Larkey, Business English Programs Coordinator.

Burnaby Recreation Center

"Key Components of Great Customer Service"

"I enjoyed your session on customer service. One staff member commented that this years in service was 'the best ever.' I'm sure it had a lot to do with you!" - Jill Brossard,Coordinator Special Events and Programs.